Kootenay Fly Shop Store Policy

Service
We will do our utmost to ensure that you are provided with the widest possible selection of equipment and materials, every day of the year. We also strive to send this merchandise to you in the quickest possible fashion. All in-stock merchandise will be shipped within 24 hours of receipt of your order.

Back Orders
We try to maintain a complete inventory of all items listed online. If a situation arises where we are unable to complete your entire order, the items on hand will be shipped and you will be notified of any back-ordered items. If, at that time, you wish to cancel your remaining order, a refund check will be issued on pre-paid orders. On credit card sales, your card will not be charged until the merchandise is ready to ship. Special orders will be charged at the time the order is placed.

All back orders are given priority when new merchandise arrives at our shop, so your wait should be a short one. No back orders will be held longer than 30 days.

Defective Merchandise
Most manufacturers will not allow us to enforce their warranty programs. All defective merchandise must be returned to the manufacturer for their inspection. We can only serve as the shipping agent in these matters.

Prices
We reserve the right to modify prices without notice.

Inquiries
Kootenay Fly Shop have a full staff of professionals to give you the best possible service and answer any questions you may have. For information, call Toll-Free 877.423.4483.

Ordering Information

Phone Orders
For your convenience, we have a toll-free number. For orders, call Toll-Free 877.423.4483. Please have your order and credit card information ready when you call. Orders will be shipped immediately upon credit card approval.

Internet Orders (www.kootenayflyshop.com)
Order from our secure online catalog. There are several ways to process your order. A secure online transaction is the fastest method and requires the use of a major credit card. Or, your order can be provided in a printable format, which you can add payment information to and fax or mail in. You can also use this printed copy to call in your order.

Payment Methods
Charge your order to Visa or MasterCard. Please provide account number and expiration date. Bank drafts, money orders, personal checks and cash are also acceptable forms of payment. We cannot, however, be held responsible for cash payments sent by mail. Any original gift certificates, vouchers, and coupons you have must accompany your order to receive credit. Faxed copies are not accepted.

Sorry, no open accounts, no billing, no C.O.D.s.

Repairs
As with our defective merchandise policy, we can only serve as the shipping agent where repairs are concerned. We cannot determine fault, enforce warranties or control the timeliness of repairs. Payment must accompany all repairs.

Shipping Information
Canada Post
Orders are automatically shipped via Canada Post unless otherwise specified. Please call for more details.

Foreign Orders
All foreign orders will be shipped via Canada Post and charged accordingly. To meet export requirements, additional time may be needed to prepare these orders. No quotes will be given on shipping rates to locations outside Canada and the U.S.

All foreign orders require a phone number.

Orders shipped outside the U.S. containing animal products such as feathers, hairs, furs, skins, etc. will automatically incur a $35.00 health certificate fee. All foreign governments require this certificate for animal products entering their countries.

Our Guarantee
We personally guarantee that every item in our catalogue will meet with your full satisfaction. If, for any reason, you are not fully satisfied, return the item in original condition, within seven days (of receipt) and a full refund will be issued. Please enclose a note with the reason for the return.

Note: Book, DVD, video and software sales are final with the exception of defective merchandise.